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NIGHT AUDITOR PT (The Wilde Resort and Spa - $20.00/hour

Company: The Wilde Resort & Spa
Location: Sedona
Posted on: February 7, 2024

Job Description:

Job Details

Job Location: The Wilde Resort and Spa - Sedona, AZ

Salary Range: $20.00 - $20.00 Hourly

Description

NIGHT AUDIT Part Time - THE WILDE RESORT $20.00/hourly

About our resort and our company:

Part time role working two ten hour overnight shifts per week, normally Thursday and Friday from 10:30pm to 8:00am.

Become a part of a team that is recognized as the #1 boutique resort in Sedona and a part of a growing company called Springboard Hospitality. We are centrally located in West Sedona, on 89A at the base of Thunder Mountain. We have a culture that ensures all guides feel welcome, cared for and eager to return, every day. Great benefits and vacation plan. Springboard is a 30-year-old company turned start-up that is making waves in Hospitality!

With over forty hotels and resorts and home offices in Los Angeles and Waikiki, Springboard Hospitality has reinvented itself from a successful thirty-year legacy small-scale hospitality management company. Join us as we launch into our next thirty years (and beyond) as the leader in independent and soft-branded lifestyle hotels.

Be a part of a team that values innovative thinkers from diverse backgrounds to help define a new intersection of bold ideas and problem solvers.

Springboard has undergone a process of identifying five key words that define our essential characteristics. It is our belief that others who also identify with these key words as mirror images of themselves, have untapped potential to help create an innovative hotel management company while being their best selves every day. Those five words are...

PERSONALIZED > INDEPENDENT > DYNAMIC > CONNECTED > COLLABORATIVE.

PRIMARY MISSION

Responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay. The Night Auditor normally works a regular 3rd front desk shift, however, may be asked and assigned another shift due to work needs.

SCOPE OF WORK + TEAM


- Reports to the Front Office Manager/Night Manager/Accounting Manager and Supervisors
- Supports the front office team, sales team, and guest experience
RESPONSIBILITIES

- Main responsibilities include registering guests, making, and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.
- Possess knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times.
- Acknowledge all guests, anticipate needs, and always respond promptly to always maintain positive guest relations.
- Process guest check-in by confirming reservations and review all noted information. Guest(s) without reservations can be sold and agreed on room type. Register guest in OPERA, generate registration card and verify registration with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them.
- Maintain guest history files.
- Set-up accurate accounts for each guest in accordance with their requirements, i.e., separate room/tax/incidentals/comps.
- File registration cards and vouchers by room number.
- Assist and process overbooked or "walked" guests.
- Assist and provide room change accommodations.
- Document all guest requests, complaints, or problems.
- Resolve guest complaints to ensure guest satisfaction.
- Maintain organized and clean work area with necessary supplies.
- Responsible for assigned bank and ensure accuracy of contracted monies; always keep bank secure.
- Communicate with prior shift's Front Desk Agent to review all follow-up items.
- Answer department telephone within property guidelines as to number of rings, correct greeting, and proper etiquette.
- Process end of day reports.

Keywords: The Wilde Resort & Spa, Prescott Valley , NIGHT AUDITOR PT (The Wilde Resort and Spa - $20.00/hour, Accounting, Auditing , Sedona, Arizona

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