Customer Svc Representative- Full Time, Day Shift
Company: Summit Healthcare External
Location: Show Low
Posted on: April 2, 2026
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Job Description:
The following information is designed to outline the functions
and position requirements of this job. It does not identify all
tasks that may be expected, nor address the performance standards
that must be maintained. Essential functions may change based on
organizational need. General Position Summary: Responsible for
providing organizational, patient support services for the
Outpatient Surgery Center. Greets, assists, guides, patients,
families and visitors. Registers, pre-registers, attains
demographic and insurance information; and provide financial
services for all patients. Essential Functions / Major
Responsibilities: · Uses A.I.D.E.T. (Acknowledge, Introduce,
Duration, Explanation, Thank you) in every patient transaction. ·
Greets patients with a smile o States, “Welcome to Summit” o Makes
eye contact with every patient o Uses the patient name in every
conversation with the patient. (A) o Answers phones in a pleasant,
helpful manner o Thanks patients. (T) · Assists patients with
Pre-registration/Registration · Maintain an efficient patient flow
through the check in process · Collects co-pays, co-insurance,
deductible, and payment on any outstanding balance for every
patient. o Responsible for daily balancing of payments received. ·
Verifies patient information and updates as needed · Explains
processes such as registration and scheduling. Ensure that all of
the patient’s questions are answered. (E) · Introduce themselves
(and coworkers when appropriate) to every patient. (I) · Inform
patient of delay in schedules and how long the wait will be . (D) ·
Treats all patients and visitors with courtesy and respect ·
Directs patients to appropriate department/area · Keeps the check
in area tidy and free from debris. · Explain and enroll patients in
the patient portal · Ability to work under high pressure and volume
· Individual performance will be evaluated on a daily, monthly and
annual basis · Coordinates services with other departments. ·
Supports the physicians as necessary. · Meets CG-CAHPS performance
goals. · Maintains HIPAA compliance in all circumstances. ·
Displays proper etiquette and mannerisms that reflect the SHINE
Behavior Standards. · Promotes the Patient Safety Standards as a
core value of the organization. Secondary Functions: · Participates
in departmental and association wide informational meetings and
in-services, including staff meetings, association wide forums, and
seminars. · Reviews department and association wide policies and
procedures annually. · All other duties as assigned. Additional /
Seasonal Responsibilities: · None Job Scope: This job involves: ·
Regular and recurring work situations. · A moderate level of
complexity. · Typical operation from established and well-known
procedures. · Performance of duties under moderate direction.
Supervisory Responsibility: Customer Service Representative I:
None. Interpersonal Contacts: Contacts: · Are normally made with
others both inside and outside the association. · Are normally made
with own department, staff, and supervisor as well as with other
departments or locations. · Frequently contain
confidential/sensitive information necessitating discretion at all
times. · Includes discussing financial obligations with Community
Clinic patients requiring diplomacy and discretion. · Includes
face-to-face, telephone, and e-mail. · Includes contact with staff,
patients, and physicians. Specific Job Skills & Mental Activities:
This position requires operational knowledge of all office
equipment in the clinic, including: fax, printer, phone systems,
computer, and commonly used hospital computer programs (including
Hospital Information Systems, MS Office, e-mail, intranet,
internet, etc.). Must be service oriented and have excellent
customer service skills, computer skills, organizational skills,
multitasking skills, professional interpersonal skills, time
management skills, the ability to prioritize work, and telephone
etiquette. Must be able to read, write, speak, and understand
English. Must be able to type 35 wpm. Education and/or Experience:
Customer Service Representative I: · High school diploma or
equivalent (required). · Basic computer skills (required). ·
Medical terminology (preferred). · Knowledge of basic coding, i.e.:
ICD-10-CM, CPT, (preferred) Physical Demands & Job Conditions:
Exert up to 20 lbs. of force occasionally, and/or up to 10 lbs. of
force frequently, and/or a negligible amount of force constantly to
move objects. Physical demands are in excess of those of sedentary
work. Light work usually requires walking or standing to a
significant degree. The worker is exposed to extensive close work,
extensive computer work, and encounters with upset/disturbed
individuals. Physical motions include finger dexterity, standing,
walking, stooping, talking, reaching, feeling, sitting, bending,
kneeling, grasping, listening/hearing, handling, lifting up to 60
pounds, and repetitive motions of the hands, wrists, and feet. This
is considered a safety sensitive position. OSHA Exposure Category:
Involves no regular exposure to blood, body fluids, or tissues, but
may require unplanned tasks that involve exposure to blood, body
fluids, or tissue.
Keywords: Summit Healthcare External, Prescott Valley , Customer Svc Representative- Full Time, Day Shift, Customer Service & Call Center , Show Low, Arizona
