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Practice Manager

Company: Polara Health
Location: Prescott Valley
Posted on: January 10, 2022

Job Description:

Practice Manager
Are you looking to innovate and ignite change? Curious about the integration of physical health & behavioral health? Do you want to lead teams to success while still working flexibility? Let us know what interests you in this position and we would love to get to know you and your passion for compassion in healthcare!

Full-time position (40 hours)

We Value Our Employees By Offering:

  • Medical, Dental, Life, and Health Care Benefits (FT)
  • Up to 3 weeks of paid/sick time off plus 10 Holidays per year (FT)

    "The mission of Polara Health is to provide high quality behavioral healing services in a professional environment which is sensitive to individual and community needs and resources. POLARA HEALTH will exercise a leadership role in providing accessible and affordable services to individuals, families, organizations and the community."

    Practice Manager is responsible for overseeing all of the administrative and business operations aspects of integrated care clinic sites within Polara Health as well as support the integration Polara Health has with external partners in offering bi-directional health care in primary physical health settings. Their duties include hiring employees, ensuring compliance with regulations and managing the budget of the clinics. Practice Manager performs many leadership, organization and decision-making tasks to maintain and grow the medical practice they work for. Their duties and responsibilities include:
    • Supervise and oversee the overall staff performance including front office/back office, physicians, nurses, medical assistants, and other related staff positions.
    • Screen and interview candidates for job openings
    • Provide training and educational material for staff
    • Ensure legal obligations are met at all times
    • Proactively evaluate and improve client experience
    • Able to identify, implement, evaluate and sustain rapid change management
    • Review, update, maintain and where helpful innovate existing policies, procedures, and workflows to support population health and staff success.

      • Proven experience working in a managerial position in a clinical or medical setting
      • Strong understanding of healthcare administration and management
      • Familiar with administrative software for healthcare systems
      • Excellent verbal and written communication skills
      • Strong leadership and organizational skills
      • Effective interpersonal communication skills including conflict resolution
      • Excellent customer service with a client focus
      • Able to travel to meetings and to attend conferences as necessary
      • May require working evenings and/or weekends when "on call."
      • Support a work climate that emphasizes collective team performance and demonstrates Polara Health's core competencies
      • Other duties as assigned

        Education and Experience
        • Bachelor's degree in Nursing (BSN), health care administration, public health or health information management
        • Four Years related experience including but not limited to Nursing, Office Manager, Medical Biller or another administrative role within the health care sector. Other candidates may have previous experience as a Practice Manager or another medical office leadership role. Candidates with primarily nursing background must also include some level of leadership in their prior experience.
          • Strong ability to maintain strict confidentiality and handle highly confidential information with professionalism
          • Must be able to work independently as well as collaboratively within a team setting
          • Must have strong interpersonal communication, problem solving, and team-building skills
          • Must be detail oriented, have excellent organizational skills and be flexible
          • Must demonstrate clinical competencies essential to effective job performance
          • Actively participates in performance management and coaching
          • Demonstrates respect for consumer confidentiality practices
          • Must possess the ability to learn and/or operate relevant computer operating system environments, and the ability to operate a variety of office equipment (fax machine, copier, scanner, computer, telephone system, postage meter, etc.)
          • Ability to work well under pressure in a fast-paced, time sensitive environment with shifting priorities and multiple deadlines
          • Show appreciation for and ability to respond to cultural differences, and adjust communication practices accordingly in order to minimize cross-cultural misunderstandings
          • Consistent work attendance and compliance with scheduled work hours (excludes approved FMLA absences)
          • Responsible for complying with Polara Health's Corporate Compliance Program as it applies to individual job duties, the department, and the company
          • Must comply with all Polara Health policies and procedures
          • Exercise due diligence to prevent, detect, and report unlawful and/or unethical conduct by fellow co-workers, professional affiliates and/or agents
          • Must possess/maintain a valid driver's license, current automobile insurance and a driving record that meets the guidelines and requirements of the organization
          • Must have reliable transportation to oversee programming and/or attend trainings and/or meetings
          • Display a positive work ethic
            Core Competencies
            • People - Passionately believes in people and embraces diversity
            • Integrity - Does the right thing even when no one is looking
            • Learning - Challenges old paradigms with critical thinking, curiosity and creativity
            • Accountability - Sets an intentional culture of personal responsibility; believes everyone carries the load
            • Relationships - Serves colleagues and consumers with love, empathy and compassion
              Position-specific Competencies

              • Working with clients who are dually diagnosed
              • Compassion
              • Multitasking
              • Structure
              • Sense of Humor
              • Dealing with Constant change
              • Keeping emotions in check
              • Take the lead when needed
              • Communication
                The nature of work may generate considerable physical (transporting, moving, assisting clients, etc.), mental and visual demands. The physical and working demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

                • Office environment, travel within the community, as needed
                • Heavy exposure/use of computers, cell phones, office phones, etc.
                • May be required to wear protective clothing (PPE)
                • Ability to be physically mobile (stand, walk, reach, climb, bend) and also the ability to sit for prolonged periods throughout work hours
                • Must be able to occasionally lift and/or move 25 or more pounds
                • Must be able to respond appropriately and effectively in crisis situations by using good judgment and following Polara Health protocols

                  Background Checks
                  Employment is contingent on background checks as required by POLARA HEALTH's policies which may include: Fingerprint Clearance, Drug Test, Criminal History, Driving History Record, Sex Offender Registry Search, Department of Child Services, State Central Registry Check, Employment Verification, Education Verification, and Professional References

                  Work Hazard Category
                  Category II - Tasks that may involve exposure or potential exposure to blood, body fluids or tissues. Appropriate protective equipment will be readily available to every employee engaged in Category II tasks.

                  This position is considered Safety-Sensitive by Polara health.

                  EOE/Non-smoking facility. Pre-employment drug screening/background check required. ** All candidates must be able to obtain a DPS Fingerprint Clearance card. You may email additional questions about employment to

                  It is the policy of Polara Health not to discriminate against any employee or any applicant for employment because of age, race, religion, color, handicap, sex, physical condition, disability, sexual orientation, protected veteran status or national origin. This policy shall include, but not be limited to, the following: recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff and termination. PH further agrees to take affirmative action to ensure equal employment opportunities.

                  To apply, visit



Keywords: Polara Health, Prescott Valley , Practice Manager, Executive , Prescott Valley, Arizona

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