Dunkin' Restaurant General Manager
Location: Prescott Valley
Posted on: June 16, 2022
Job Description RESTAURANT GENERAL MANAGER Summary A Restaurant
Manager is responsible for providing strong, positive leadership to
his/her team to deliver great and friendly guest experiences,
operational excellence, and for helping to build profitable
top-line sales. They are responsible for the overall operation of
the restaurant according to Dunkin--- Donuts standards, ABDD
standards, and compliance with all applicable laws.
RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: Team Environment
Arrive in a timely manner to be ready in position at the start of
the scheduled shift. Recruit, hire, train and develop their
employees. Responsible for professional growth & development of
assistant managers, shift leaders, and sales associates.
Communicate job expectations to their team. Demonstrate respect and
dignity to others with all that you do. Responsible for assessing
all store employees' performance; conducting quarterly assistant
manager and shift leader reviews and annual overall performance
reviews for all employees. Provide coaching and feedback;
disciplines when appropriate. Responsible for coordinating meetings
with team members. Operational Excellence Hold guests as the
highest priority and role model exceptional guest service.
Responsible for interacting with guests, monitoring store
performance based on guest feedback, and following up on consumer
care compliments and complaints. Maintain a safe, secure, and
healthy work environment by following and enforcing safety, food
safety, and sanitation guidelines; comply with local and state
laws. Ensure all shifts are appropriately staffed to achieve guest
service goals. Ensure Brand standards, recipes, and systems are
executed while taking appropriate steps to correct deficiencies.
Responsible for monitoring performance/customer service and morale
of store employees. Prepare and complete action plans: implement
production, productivity, quality, and guest service standards.
Complete audits and implement plans to drive system improvements.
Profitability Control costs to help maximize profitability. Ensure
the completion of daily, weekly, and monthly inventory. Complete
DCP and other vendor orders weekly or as needed. Complete
temperature and coffee calibration log, and provide product order
and throwaway sheets on a daily basis. Execute all in-restaurant
marketing promotions in a timely manner. Execute new product
roll-outs including team training, marketing, and sampling. Set
sales goals and track results. Comply with all restaurant, Brand,
and ABDD policies. QUALIFICATIONS: Skills Must have basic computer
skills Restaurant, retail, or supervisory experience preferred Math
and financial management Writing skills Capable of counting money
and making change Able to operate restaurant equipment Comply with
restaurant operations REQUIRED COMPETENCIES: Appearance Adhere to
uniform standards including name tag, collared shirt; hat, and
apron when required. Dark blue jeans without any rips or holes and
nonslip shoes are required. Guest Focus Anticipate and understand
guest---s needs and exceed their expectations. Fast, friendly
service including a genuine smile and eye contact to make guests
feel welcome. Develop and maintain guest and community
relationships. Display and maintain a sense of urgency with guests.
Sees ways to improve guest satisfaction; ask questions, commit to
following through. Resolve guest concerns by following (L.A.S.T.)
Brand recommended guest recovery process. Freshest-tasting, highest
quality food and beverages through standard procedures. Sparkling
clean, comfortable environment with system maintenance and ongoing
cleaning. Passion for Results Set and maintain high standards for
self and others, act as a role model. Complete all required
training and support the training of other team members.
Consistently meets and exceeds goals. Contribute to overall team
performance; understand how his/her role relates to others. Read
and interpret reports to establish goals and deliver results. Seek
ideas and best practices from other individuals, teams, and
networks and applies this knowledge to achieve results. Problem
Solving and Decision Making Identify and resolve issues and
problems. Use information at hand to make decisions and solve
problems; include others when necessary. Identify the root cause of
a problem and implement a solution to prevent it from recurring.
Empower others to make decisions and resolve issues. Interpersonal
Relationships & Influence Develop and maintain a relationship with
the team. Operate with integrity; demonstrate honesty, treat others
with respect, keep commitments. Encourage collaboration and
teamwork. Lead others; negotiate and take effective action.
Building Effective Teams Identify and communicate team goals.
Monitor progress, measure results, and hold others accountable.
Create strong morale and engagement within the team. Accept
responsibilities for personal and team commitments. Recognize and
reward employee---s strengths, accomplishments, and development.
Listen to others, seeks mutual understanding, and welcome sharing
of information, ideas, and resources. Conflict Management Seek to
understand conflict through active listening. Recognize conflicts
as an opportunity to learn and improve Resolve situations using
facts involved, ensuring consistency with policies and procedures.
Escalate issues as appropriate. Developing Direct Reports and
Others Work collaboratively with employees to create individual
development plans to strengthen employee---s knowledge and skills.
Regularly discusses progress towards goals, reviews performance,
and adjusts development plans accordingly. Provide challenging
assignments for the purpose of developing others. Use coaching and
feedback opportunities to improve performance. Identify training
needs and supports resources for development opportunities.
Business and Financial Understand guest and competition; translate
and apply own expertise to address business opportunities. Approach
situations with an innovative mind and look beyond the obvious to
deliver solutions and implement change. Has a working knowledge of
profit and loss and other key financial measurements in order to
identify business trends, make adjustments accordingly, and set
goals. Understand, analyze, and communicate the key
performance/profit levers and manage these measures. You are
applying for work with a franchisee of Dunkin', not Dunkin' Brands,
Inc., Dunkin' or any of their affiliates. Any information you
submit will be provided solely to the franchisee. If hired, the
franchisee will be your only employer. Franchisees are independent
business owners who are solely responsible for their own employees
and set their own wage and benefit programs that can vary among
franchisees. The Dunkin' trademarks, logos, and designs are
trademarks of DD IP Holder, LLC. Used under license. Company
Description Southpaw is one of the fastest-growing companies in the
Quick Service Restaurant (QSR) Space. With over $150 million in
annual sales, Southpaw is on its way to becoming one of the largest
QSR operators in the country. We currently own and operate
Dunkin--- and Taco Bell restaurants throughout the Northeast,
Midwest, and Southeast United States and we are aggressively
growing our footprint in all of these regions. We are looking for
smart, talented, and dynamic individuals who want to build their
careers with us.
Keywords: Southpaw, Prescott Valley , Dunkin' Restaurant General Manager, Executive , Prescott Valley, Arizona
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