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Crisis Case Manager

Company: Polara Health
Location: Prescott Valley
Posted on: July 30, 2022

Job Description:

Full-time position (40 hours weekly)

We Value Our Employees By Offering:

  • Medical, Dental, Life, and Health Care Benefits
  • Up to 3 weeks of PTO/sick time off plus 10 Holidays per year Polara Health, Serving on the front-lines of mental health treatment in Yavapai County since 1966, Polara Health (formerly West Yavapai Guidance Clinic) is uniquely positioned to improve access for people in need of high quality and affordable holistic care. We are a beacon of hope, help and healing for over 7,000 individual and families and 1,300 children annually. Focused on addressing the whole person through a client centered approach, we offer holistic, transformative services that are tailored to address the unique needs of each client, address the social determinants of health and ensure coordination of care with loved ones and other integrated service providers.


    "The mission of Polara Health is to provide accessible, compassionate, holistic healthcare that strengthens our community. We are an integrated behavioral healthcare provider with a wide array of holistic programs designed to meet our clients wherever they are on their journey to wellness. We serve more than 7500 children, youth, adults and seniors annually. Polara Health seeks to improve individual and community well-being by addressing the whole person.
    The Inpatient Case Manager will work at the Crisis Stabilization Unit to assist individuals throughout their stay. The Inpatient Case Manager will work collaboratively with the interdisciplinary treatment team to assist with admission, coordinate care and discharge planning for patients, their family members, clinics, outpatient providers and treatment teams, and/or other referral sources.
    • Collaborates with the Crisis Therapist, Nursing Staff and Provider to develop and implement an individualized person-centered treatment plan that is appropriate for brief intervention. Completes the signed treatment plan and reviews with each patient and any other involved parties.
    • Gathers information from the patient and involved parties to provide a more thorough assessment of what the patient's immediate needs are for treatment and discharge.
    • Actively coordinates care for patients operating with accuracy, compassion and efficiency to ensure services are coordinated with facility staff and outpatient teams/providers. Identifies and addresses any gaps in service needs including social determinants of health (SDOH) for participating parties in service delivery to the patient and makes appropriate recommendations to meet patient's needs at discharge.
    • Collaborates with the interdisciplinary treatment team to engage, monitor and communicate with the patient ensuring safety is maintained while meeting the individual's needs
    • Demonstrates effective engagement skills; inspires hope and promotes recovery and resiliency providing education and community resources based on the intervention provided
    • Demonstrates effective documentation skills, ensures all interactions are documented in the designated electronic medical record in accordance with policies, procedures, and industry and/or organizational standards of practice.
    • Obtains signatures from patients regarding treatment as necessary
    • Models appropriate physical and emotional boundaries with clients and co-workers.
    • Provides emotional support to help clients manage negative symptoms and utilize coping strategies to enhance their quality of life and daily functioning
    • Maintains a working knowledge of the Title 36 Involuntary Commitment process completing pre-petition screening forms completely and thoroughly as necessary.
    • Intervenes pro-actively with clients in situations where clients may be escalating emotionally and/or behaviorally using approved non-violent crisis intervention techniques, including the least restrictive interventions appropriate for the situation
    • Attends and participates in shift reports, site meetings, and trainings as mandated by agency policy and procedure
    • Communicates effectively and promotes quality service within a compassionate environment by treating clients and co-workers with respect and dignity
    • Helps to maintain a clean and orderly environment in all client, staff and facility areas
    • Supports a work climate that emphasizes collective team performance and demonstrates Polara Health's core competencies and values.
    • Other duties as assignedCRITICAL FUNCTIONAL SKILLS & KNOWLEDGE
      Education and Experience
      21 years of age or older

      Minimum qualifications: An Associate's degree in behavioral health or related field and at least 2 years of behavioral health/case management experience; OR at least 4 years of behavioral health experience

      Preferred Qualifications: 4 Years clinical experience, and/or Bachelor's degree in related field; knowledge and experience with AZ Title-36 legal process
      • Strong ability to maintain strict confidentiality and handle highly confidential information with professionalism
      • Must be able to work independently as well as collaboratively within a team setting
      • Must have strong interpersonal communication, problem solving, and teambuilding skills
      • Must be detail oriented, have excellent organizational skills and be flexible
      • Must demonstrate clinical competencies essential to effective job performance
      • Actively participates in performance management and coaching
      • Demonstrates respect for consumer confidentiality practices
      • Technical, industry specific knowledge about healthcare, behavioral health, crisis services, and clinical standards of practice; this includes knowledge of Medicaid managed care, behavioral health assessment and recovery concepts.
      • Ability to work well under pressure in a fast-paced, time sensitive environment with shifting priorities and multiple deadlines
      • Show appreciation for and ability to respond to cultural differences, and adjust communication practices accordingly in order to minimize cross-cultural misunderstandings
      • Consistent work attendance and compliance with scheduled work hours (excludes approved FMLA absences)
      • Responsible for complying with Polara Health's Corporate Compliance Program as it applies to individual job duties, the department, and the company
      • Must comply with all Polara Health policies and procedures
      • Exercise due diligence to prevent, detect, and report unlawful and/or unethical conduct by fellow co-workers, professional affiliates and/or agents
      • Must possess/maintain a valid driver's license, current automobile insurance and a driving record that meets the guidelines and requirements of the organization
      • Must have reliable transportation to oversee programming and/or attend trainings and/or meetings
      • Display a positive work ethic COMPETENCIES
        Core Competencies

        People - Passionately believes in people and embraces diversity

        Integrity - Does the right thing even when no one is looking

        Learning - Challenges old paradigms with critical thinking, curiosity and creativity

        Accountability - Sets an intentional culture of personal responsibility; believes everyone carries the load

        Relationships - Serves colleagues and consumers with love, empathy and compassion
        The physical and working demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
        • Office environment, travel within the community, as needed
        • Heavy exposure/use of computers, cell phones, office phones, etc.
        • May be required to wear protective clothing (PPE)
        • Annual TB screening per program policy and procedure
        • Ability to be physically mobile (stand, walk, reach, climb, bend) and also the ability to sit for prolonged periods throughout work hours
        • Must be able to occasionally lift and/or move 5 or more pounds
        • Must be able to respond appropriately and effectively in crisis situations by using good judgment and following Polara Health protocols Background Checks

          Employment is contingent on background checks as required by PH's policies which may include: Fingerprint Clearance, Drug Test, Criminal History, Driving History Record, Sex Offender Registry Search, Department of Child Services, State Central Registry Check, Employment Verification, Education Verification, and Professional References
          Work Hazard Category
          Category II - Work environment that may involve exposure or potential exposure to blood, body fluids or tissues. Appropriate protective equipment will be readily available to every employee engaged in Category II tasks.

          This position is considered Safety-Sensitive by Polara health.

          EOE/Non-smoking facility. Pre-employment drug screening/background check required. All candidates must be able to obtain a DPS Fingerprint Clearance card.

          It is the policy of Polara Health not to discriminate against any employee or any applicant for employment because of age, race, religion, color, handicap, sex, physical condition, disability, sexual orientation, protected veteran status or national origin. This policy shall include, but not be limited to..... click apply for full job details

Keywords: Polara Health, Prescott Valley , Crisis Case Manager, Executive , Prescott Valley, Arizona

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