PFS Supervisor-Customer Service

Company: Yavapai Regional Medical Center
Location: Prescott Valley
Posted on: May 10, 2020

Job Description:

Job Summary The Patient Financial Services Supervisor-Customer Service supports the vision of the Total Healing Environment and the values of respect, integrity, accountability, commitment and quality by overseeing the daily operations of Patient Financial Services Customer Service, ensuring efficient and effective department operations by managing employee and client relations and coaching staff to achieve operational goals. Job Qualifications Required Qualifications:

• High school graduate or GED
• Three years of experience in business processes i.e. physician office, Patient Financial Services, Patient Accounting, Patient Scheduling or Admitting
• One year of leadership/supervisory experience
• Must be familiar with all types of healthcare business office activities and processes, including, but not limited to, Admitting, Pre-admitting, Insurance Verification, Billing, Collection, Cash Management and Customer Service
• Knowledge of third party payer requirements including federal, state and private health care plans and authorization processes
• Must possess the personal characteristics of professionalism, credibility and commitment to high standards
• Excellent communication, interpersonal, public relations, leadership and team-building skills
• Must be a self-starter who is accountable and requires minimal direction and supervision
• Must be creative, flexible, open to new ideas and able to adapt to change quickly and smoothly
• Advanced computer literacy and proficiency in Microsoft Windows and Microsoft Office (Outlook, Word, Excel) Preferred Qualifications:
  • Associate's Degree in a related field
  • Cerner Electronic Medical Record (EMR) experience; knowledge of system maintenance related directly to Patient Financial Services applications *Must pass pre-employment screening Company Overview Yavapai Regional Medical Center is a not-for-profit, integrated healthcare provider that offers a broad range of inpatient and outpatient services. Our healing network includes two full-service acute care hospitals, primary and specialty care clinics, the YRMC Wellness Center and the YRMC Del E. Webb Outpatient Center. YRMC's unmatched continuum of care covers a 5,500 square mile service area and includes cardiac surgery, neurosurgery, a comprehensive Women's Health Pavilion and Arizona's only Patient Blood Management Program. YRMC has earned numerous awards for quality and has earned national recognition as an exceptional provider of care. Our Mission To provide comprehensive, high quality healthcare consistent with our communities' needs. Our Vision Creating a "Total Healing Environment" wherein the people of YRMC work in partnership with the patients and their families seeking peace of mind and peace of heart as well as physical cures or comfort because we understand the indivisible relationship that exists between body, mind and the human spirit. Our Values Respect: Behaving in a way that honors self and others. Integrity: Being consistent and honest in word and deed. Accountability: Following through and being answerable for one's performance. Commitment: Demonstrating dedication to one's work, personal development, the organization, the Mission and the Vision. Quality: Providing service excellence.

Keywords: Yavapai Regional Medical Center, Prescott Valley , PFS Supervisor-Customer Service, Hospitality & Tourism , Prescott Valley, Arizona