Customer Service Representative - Sedona
Company: Enterprise Holdings
Location: Sedona
Posted on: September 15, 2023
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Job Description:
Overview
Customer Service Representative will provide a high level of
customer service by assisting both internal and external customers,
primarily face-to-face, supporting their branch and rental needs.
You will gain knowledge through local training and hands-on
experience with duties to include customer service and
administrative functions.
This is a PART-TIME position (25 hours per week) that pays $16 /
hour
We offer:
Paid time off
Employee discount
401k retirement plan
Training and development
Apart from religious observation, must be able to work the
following schedule:
Job location: 2090 W Highway 89A, Sedona, AZ 86336
As you are considering a position with Enterprise Holdings, we
invite you to learn more about our business. Today - and every day
- the safety and wellbeing of employees, customers and the
communities we serve is our top priority. For the latest on our
COVID-19 response, please click here
(https://www.enterpriseholdings.com/en/customer-service/coronavirus-covid-19-update.html)
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Responsibilities
Meet and greet customers in a friendly and timely manner
Provide a high level of customer service by assisting customers and
assessing their rental needs in person and over the phone
Understand and communicate rental terms and conditions, vehicle
features and other services
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Take incoming calls- reservations, rate quotes, general questions
and answers, provide information and resolution for customers,
other branches, insurance companies, dealerships, repair shops and
other vendors
Manage outgoing calls for callback management, A/Rs and
miscellaneous calls as assigned
Responsible for notifying Management of any known vehicle problems
and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing
equipment when needed
Perform various administrative and basic accounting functions such
as: research and billing support tasks, accounts receivables,
transfer and key logs, run miscellaneous reports, supply
maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as
assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years of age
Must have at least 1 year prior customer service experience
Must have a valid drivers license with no more than 2 moving
violations and/or at-fault accidents on driving record in the past
3 years
No drug or alcohol related convictions (DWI/DUI) on driving record
in the last 3 years
Must be authorized to work in the United States and not require
work authorization sponsorship by our company for this position now
or in the future
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and
National Car Rental seeks and values people of all backgrounds
because every employee, customer and business partner is important.
Enterprise Holdings is proud to be an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment
without regard to age, race, color, religion, sex, national origin,
sexual orientation, gender identity or protected veteran status and
will not be discriminated against on the basis of disability.
Keywords: Enterprise Holdings, Prescott Valley , Customer Service Representative - Sedona, Hospitality & Tourism , Sedona, Arizona
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