Spa Reservations Coordinator - Mii amo
Company: Relais & Chteaux
Posted on: February 12, 2024
Are you outgoing, energetic, passionate, and authentic? Mii amo Spa
is the perfect spot for you!
At Mii amo, we work together to create and deliver extraordinary
experience for all guests and team members here at the resort. Our
culture is fast-paced, collaborative, inclusive, engaging, and we
have one of the best views you'll ever find! Come join us!
Handle reservations for Mii amo guests for rooms and services. Will
be involved in all aspects of the Spa's treatment & service
scheduling. Responsible for providing both Mii amo destination
guests & Enchantment Resort guests with courteous and efficient
treatment scheduling assistance. Will handle initial phone contact
for the itinerary scheduling process and continues working with
guest's until arrival. Must be knowledgeable of the facility and
property, the surrounding area and the Spa itself. Responsible for
making, changing and canceling Spa appointments accurately.
- Answer all phone calls within 3 rings and uses guest name at
least three times.
- Take destination guest reservations.
- Schedule spa reservations for guests using guest name at every
- Explain and describe in detail Spa treatments, packages,
services and facilities available.
- Maintain a pleasant phone voice when addressing guests,
visitors, co-workers and managers.
- Read communications boards, logs, memos and e-mail messages
prior to beginning shift.
- Handle guests concerns courteously, offer solutions, and follow
through on all schedule changes & requests by guest until there is
a satisfactory conclusion.
- Maintain a safe, fully stocked, clean and neat work area.
- Actively promote the Spa, all treatments, services, programs
and retail outlets.
- Utilize spa computers with skill and proficiency.
- Input into and access information from computer efficiently &
- Send confirmation & required information promptly as well as
maintain all pertinent information in clients file to ensure
efficient follow-up by all.
- Maintain stock of required Arrival packets & Sales
- Prepare and have ready any destination guest arrival
information as requested by management.
- Knowledgeable and familiar with Mii amo's Destination Spa
- Knowledge of current promotions and/or discounts
- Work with groups as necessary for spa reservations.
- Serve as backup to Front Desk Coordinators as required and
regular attendance at crossover meetings as assigned by manager or
- Other duties as assigned.
Our full-time team members are eligible for health, vision, dental
and 401(k) benefits. In addition, team members get to enjoy a free
shift meal in our Team Member Cafe, free Shuttle Service from
Cottonwood, Room and Dining Discounts etc.
Keywords: Relais & Chteaux, Prescott Valley , Spa Reservations Coordinator - Mii amo, Hospitality & Tourism , Sedona, Arizona
Didn't find what you're looking for? Search again!