Specialist Quality Assurance - Non-Comp
Company: Hilton Grand Vacations
Location: Sedona
Posted on: November 27, 2025
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Job Description:
Job Description There’s something truly outstanding about Hilton
Grand Vacations. We work in an exciting and upbeat environment
where we help our guests enjoy life at its best by sending them to
new corners of the world and giving them more time to reconnect.
Our Team Members are the driving force behind these efforts. It is
their talent, passion, and dedication to our brand that has fueled
the success of Hilton Grand Vacations. We are looking for a driven
individual who is looking to be involved at the end of our sales
process. As a Quality Assurance Specialist, you serve as the
primary liaison between customers and the contractual aspects of
their new purchases. This person assists with closing documents as
a customer makes a decision to purchase our vacation ownership
product. If you possess strong customer service skills and
administrative experience, this opportunity could be an excellent
fit for you! What will you be doing? Ensure new owners comprehend
their paperwork and contracts, guiding them through the reservation
process and addressing any concerns to improve their confidence in
their purchase. Take ownership of post-sale follow-up, minimizing
cancellations and ensuring a smooth transition for new owners
Collaborate closely with the Sales and Hospitality teams to uphold
outstanding customer service standards. Offer technical support and
advice to owners regarding product features and associated
services. Why do Team Members Like Working for us? GO Hilton
discounted hotel rates worldwide as low as $40 per night Medical,
Dental, and Vision benefits starting on Day 1 Generous Vacation
Time Off Program Paid Sick Time 401(k) program with company match
Employee stock purchase program - purchase shares at a discounted
rate Tuition reimbursement programs Recognition Programs and
Rewards Internal Growth and Career Pathing And much more! Hilton
Grand Vacations excels as a leader in the vacation ownership
industry, operating with an unwavering dedication to innovation,
quality, and continued growth. We believe that our Team Members are
vital to the success of our company. To successfully fulfill this
role, you must possess the following minimum qualifications and
experience: Minimum 1 year of customer service experience
Valid/Current Arizona Real Estate License Valid Notary License or
the ability to acquire a license Proficiency
(reading/writing/speaking) in English Flexibility to work a
schedule including evenings, weekends, and holidays Strong ability
to efficiently resolve complex customer service issues High school
diploma/GED Our dedication to excellence is recognized and
celebrated by some outstanding accolades, including being named to
Newsweek's Top 100 Most Loved Workplaces® list consecutively in
2021 and 2022, awarded two sought-after Stevie® Awards in The 20th
Annual American Business Awards® including a Gold Stevie for
Company of the Year – Hospitality and Leisure and a Silver Stevie
Award for Achievement in Growth, being named a top company in
Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry
Edition list, ranking first in the hotel and travel industry on
Dave Thomas Foundation’s “Best Adoption-Friendly Workplaces” list
and becoming a Great Place to Work® certified company in 2022. We
are an equal opportunity employer and value diversity at our
company. We do not discriminate on the basis of race, religion,
color, national origin, gender, sexual orientation, age, marital
status, veteran status, or disability status. We will ensure that
individuals with disabilities are provided reasonable accommodation
to participate in the job application or interview process, to
perform job functions, and to receive other benefits and privileges
of employment. Please contact us to request accommodation.
Keywords: Hilton Grand Vacations, Prescott Valley , Specialist Quality Assurance - Non-Comp, Hospitality & Tourism , Sedona, Arizona
