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Company: The Wilde Resort & Spa
Location: Sedona
Posted on: September 18, 2023

Job Description:

Job Details

Job Location: The Wilde Resort & Spa - Sedona, AZ

Salary Range: $20.00 Hourly


About our resort and company:

Join The Wilde Resort and Spa, an energized team that is ranked the #1 resort in Sedona on TripAdvisor and recognized by as the 2023 Best Boutique Hotel in Sedona.

Is working the overnight shift your thing? Then consider this full time position that has a schedule of three ten hour shifts per week, and is eligible to receive benefits; insurance, paid time off, Costco Membership and discounted travel at any property in the Springboard portfolio.

Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the east coast of the mainland.

Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journey inviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.

Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio.

Primary mission:

Responsible for welcoming and registering guests, providing excellent guest service, and settling the guest's account each day and at completion of their stay. The Night Auditor normally works a regular 3rd front desk shift of approximately 10:30pm - 8:30pm, however; may be asked and assigned another shift due to work needs.


- Reports to the Front Desk Supervisor, and works close with Accounting Manager, Rooms Manager and Director of Rooms.
- Supports the front office team, accounting team, sales team and makes a difference to guest experience during the overnight


- Main responsibilities include registering guests, making and modifying reservations.
- Process end of day reports
- Possess knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times.
- Acknowledge all guests, anticipate needs, and always respond promptly to maintain positive guest relations at all times.
- Process guest check-in by confirming reservations and review all noted information. Guest(s) without reservations can be sold and agreed on room type. Register guest in OPERA, generate registration card and verify registration with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them.
- Set-up accurate accounts for each guest with accordance to their requirements, i.e., separate room/tax/incidentals/comps.
- Assist and provide room change accommodations.
- Document all guest requests, complaints, or problems.
- Resolve guest complaints to ensure guest satisfaction.
- Complete Property Work Orders and Housekeeping Requests in Alice
- Maintain organized and clean work area with necessary supplies.
- Responsible for assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
- Communicate with prior shift's Front Desk Agent to review all follow-up items.
- Answer department telephone within property guidelines as to number of rings, correct greeting and proper etiquette.
- Process end of day reports.

Keywords: The Wilde Resort & Spa, Prescott Valley , NIGHT AUDIT - THE WILDE RESORT $20/HR, Human Resources , Sedona, Arizona

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