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THE WILDE RESORT - SPA DESK COORDINATOR (Average $18.25/hr with service charge)

Company: The Wilde Resort & Spa
Location: Sedona
Posted on: February 7, 2024

Job Description:

Job Details

Job Location: The Wilde Resort and Spa - Sedona, AZ

Salary Range: Undisclosed


The Wilde Haven Spa Coordinator is responsible for delivering an unequaled spa experience for guests. Must be informed; be prepared to answer guest inquiries and questions accurately and knowledgeably. Oversee the smooth and efficient operation of the front desk of the spa while assisting the spa guests by scheduling appointments and selling retail products.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Greets and welcomes spa guests
- Answer all phone calls within 3 rings, with a smile in your voice, and accurate information
- Monitor Treatment Staff Schedules, balancing them accordingly as reservations warrant.
- Schedule guest treatment appointments accurately
- Maintain open and positive communication with management, associates and clients.
- Maintain the appearance and cleanliness of all spa and hotel facilities to the highest standard
- Enhance the guest experience through proactive actions that impress the satisfied guest and turn around the unhappy one
- Assists guests with retail purchases to enhance their spa experience
- Attend regularly scheduled meetings.
- Open or Close the spa according to the checklists
- Maintain a clean and orderly work area. Insure that necessary supplies are available before beginning work
- Should be friendly and courteous to guests, management and fellow associates.
- Communicates information necessary to the next shift and receives information from the prior shift to follow through with work to be done.
- Follow all fire and safety procedures and perform duties required of the position as outlines in the Emergency Procedure Handbook.
- Follow all rules, policies and regulations as outlined in the employee handbook. Must conduct self in a professional manner and adhere to Wilde Haven grooming policies.


- Customer/Client Focus
- Ethical Conduct
- Communication Proficiency
- Organizational Skills
- Initiative
- Stress Management/Composure
- Thoroughness
- Ability to handle cash and add/subtract/multiply/divide dollar amounts

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type and Expected Hours of Work

This is a full time position, regularly requires long hours and frequent weekend work.


No travel is expected for this position.

Required Education and Experience

- High school diploma or GED certificate.
- Customer service background with strong communication emphasis.

Preferred Education and Experience

One year experience in related field.

Other Personnel Issues

- Abide by payroll policies, procedures (punch in/punch out), Meals and Rest Periods policy and OLS Rules of Conduct.
- Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
- Report any unusual occurrences and/or request to the General Manager.
- Read and abide by all the regulations and rules of conduct stated in the employee handbook.

Keywords: The Wilde Resort & Spa, Prescott Valley , THE WILDE RESORT - SPA DESK COORDINATOR (Average $18.25/hr with service charge), Human Resources , Sedona, Arizona

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