Tier 1 Technical Support Specialist – Entry Level (Urgent Need)
Company: millenniumsoft
Location: Tempe
Posted on: April 1, 2026
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Job Description:
Position : Tier 1 Technical Support Specialist – Entry Level
(Urgent Need) Location : Phoenix, AZ Duration : 12 Months contract
Total Hours/week : 40.00 Client: Medical Device Company Level Of
Experience: Entry Level Employment Type: Contract on W2 (Need US
Citizens Or GC Holders Only) Note: Looking for basic help desk
skills, customer service rep Basic trouble shooting skills SQL is a
plus, familiar with LogMeIn remote access tool Certs A, N nice to
have Job Description: Essential/critical functions: Follow
necessary Customer Support protocols Interact with customers in a
professional and enthusiastic manner via verbal and written
communication Promptly answer support calls, document, and transfer
with a high level of urgency Accurately document client interaction
in a professional manner Work well with people from different
disciplines with varying degrees of technical experience while
maintaining a positive attitude Organize caseload, troubleshoot
assigned queue of cases, and identify those that need escalation in
a high-pressure environment Resolve open tickets and communicate
resolution to the client to confirm satisfaction Use internal
support applications to communicate professionally, effectively,
and timely with the internal team and customers Support the field
implementation team to successfully complete installations
Coordinate and execute the shipment of parts and supplies to
customers Skills and Attributes: Technical: Databases SQL Server
(SQL 2008/2012) 3 years Must be able to write queries and analyze
SQL data (i.e. Select and Join statements) within complex database
structures. SSIS (SQL Job) exposure/experience SQL Reporting
Services OS knowledge (3 Years) Server 2008 /Server 2012/ Windows 7
Windows Services IIS and Web Applications Running Performance
Counters Basic Understanding of Group Policies Security Permissions
Networking topology (2 years) DNS DHCP LAN/WAN Telnet Ports
(Networking/OS) Understanding of XML language (1 years) Ability to
review application and OS logs (2 years) Active Directory
experience or exposure (1years) VMware experience or exposure (1
years) Wireshark (1 Years) Soft Skills Excellent written and verbal
communication skills with the ability to clearly articulate
solutions to complex technical problems Excellent time management
and multitasking skills Strong personal commitment to quality,
customer service, and patient safety Ability to understand and
communicate complex technical systems to a non-technical audience
Works well in a team environment Proven ability to maintain a
professional demeanor when handling complex user issues and
high-pressure situations Other skills: Excellent customer service
skills (written and verbal) a must Exceptional attention to detail
Excellent organizational skills Ability to work in a fast-paced
environment Exceptional ability to interact with customers in a
professional and friendly manner, especially in high-stress
situations Ability to effectively listen, empathize and reassure
clients their issues will be resolved Ability to independently
research, troubleshoot, and probe technical hardware and software
issues Ability to work in a team environment Ability to work in a
remote, home office-based environment Experience using a computer
in a work setting Strong work ethic and initiative
Education/Licenses/Certifications Preferred: HS Diploma required AS
or BS, Computer Science or equivalent A, N, Security
Keywords: millenniumsoft, Prescott Valley , Tier 1 Technical Support Specialist – Entry Level (Urgent Need), IT / Software / Systems , Tempe, Arizona
