SERVICE TECHNICIAN

Company: Nackard Pepsi
Location: Flagstaff
Posted on: January 22, 2026

Job Description:

Job Description Job Description JOB TITLE: Service Technician EMPLOYER: Nackard Pepsi, Flagstaff AZ DEPARTMENT: Service Dept. REPORTS TO: Joseph Lacombe’ Service Manager EFFECTIVE DATE: Upon Hire POSITION: Full or Part-Time, hourly, starting at $21/hr, includes additional incentive SUMMARY: This skilled position is responsible for the installation, set up, repair and ongoing maintenance of vending, cooling and/or fountain equipment at customer accounts. This position diagnoses equipment problems, using judgment to determine how to best repair or replace it. This position requires lifting, carrying, pulling/pushing heavy equipment, mechanical aptitude, and a working knowledge of cooling systems. SCHEDULE: This job is Monday-Friday, 7:30am – 4pm (30min auto lunch). Weekends as needed when on-call. DUTIES AND RESPONSIBILITIES: Repair and perform preventative maintenance on coolers, fountains, bar guns, ice makers and vending equipment. Remove / fix old parts and/or replace with new parts. Deliver vending machines into accounts Educate customers on basic equipment repair and upkeep procedures. Install equipment: Make holes and route lines to connect product to dispensing unit; connect water supply, gas supply, syrup supply and find drain; build racks and connect lines for Bag-In-Box syrups. Fill installed equipment and adjust to proper water to syrup (brix). Prioritize and schedule service and PM calls to meet customer service windows. Drive to locations, evaluate issues and perform necessary work. Collect accurate and complete equipment and customer information. Maintain parts inventory on service vehicle. Establish positive relationships with contacts from service calls. After each call, complete paperwork on the job and submit. Lift, carry, pull, push and/or move as much as 55 pounds repeatedly over workday. Using proper equipment, move vending machines weighing between 800 and 1200 pounds. Installs equipment in businesses in accordance with established standards and procedures; always maintains safety and professionalism. Assists in the promotion and sale of extra equipment. Completely and accurately tests installed equipment, ensuring it is in proper working order prior to departure from installation site. Provides a thorough explanation of equipment, its capabilities and operation to the customer; responds to all questions in a courteous and knowledgeable manner. Accurately completes all necessary paperwork including but not limited to work orders, service orders, equipment removals and preventative maintenance. Maintains inventory control of assigned equipment to ensure adequate stock levels; participates in form inventory process on a regularly scheduled basis. Maintains control of all assigned company property and ensures that equipment is always maintained in safe operating condition. Safely operates assigned company vehicle and ensures that it is maintained according to manufacturer’s specifications. Exhibits appearance and conduct in accordance with established company standards to present a professional image to customers and the general public; maintains the highest degree of decency, honesty, and integrity as a guest in a customers’ business. Performs other related duties as assigned by management. SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities. QUALIFICATIONS: High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience. NOT REQUIRED BUT Helpful: One-year certificate from college or technical school, six months to one-year related experience 608 HVAC Certification Understanding of Electrical systems Knowledge of a voltmeter use Other skills required : Ability to work independently with minimal supervision. Excellent customer service skills. Proven ability to handle multiple projects and meet deadlines. Ability to understand and follow written and verbal instructions. Bilingual skills a plus. Ability to understand all safety requirements and cautions. Ability to perform all physical labor necessary. Professional appearance and demeanor. Ability to effectively present information and respond to questions. Ability to effectively communicate with people at all levels and from various backgrounds. COMPETENCIES: Adaptability - Adapts to changes in the work environment; Manages competing demands; Change’s approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan. Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment; Supports a diverse workforce. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values. Initiative - Volunteers readily; Seeks increased responsibilities; Takes independent actions; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention. Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others. Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality. Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed. Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Continually required to stand. Frequently required to walk. Occasionally required to sit. Continually required to utilize hand and finger dexterity. Occasionally required to climb, balance, bend, stoop, kneel or crawl. Continually required to talk or hear. Occasionally required to taste or smell. Occasionally exposed to wet and/or humid conditions (non-weather). Frequently required to work near moving mechanical parts. Occasionally required to work in high, precarious places. Occasionally required to work around fumes, airborne particles, or toxic chemicals. Occasionally exposed to outside weather conditions. Occasionally exposed to extreme heat or cold (non-weather). While performing the duties of this job, the noise level in the work environment is usually moderate. Frequently required to lift and/or move up to 50 pounds. COMPANY BENEFITS: Medical Dental Vision Life Insurance Long Term Disability 401(k) With Generous Company Match Sick Time & Vacation Pay Job Type: Full-time

Keywords: Nackard Pepsi, Prescott Valley , SERVICE TECHNICIAN, Logistics, Transportation & Drivers , Flagstaff, Arizona