Patient Financial Customer Service Rep
Company: Yavapai Regional Medical Center
Location: Prescott Valley
Posted on: October 9, 2021
The Customer Service Representative supports the vision of the
Total Healing Environment and the values of respect, integrity,
accountability, commitment and quality by responding to telephone
and written inquiries related to patient accounts. Assists patients
with questions and concerns, explains charges and responds to other
- High School graduate or GED
- One year of healthcare insurance billing or collection
experience; hospital or clinic experience preferred
- General knowledge of charity, bad debt and collection
- Excellent interpersonal skills and the ability to effectively
communicate verbally and in writing providing excellent customer
- Excellent organizational skills and the ability to handle
multiple priorities/tasks simultaneously in a fast paced
- Ability to maintain acute attention to detail
- Basic computer literacy and proficiency in Microsoft
- Basic proficiency with MS Office (Outlook, Word, Excel)
- Experience with insurance billing computer applications
*Must pass pre-employment screening
Yavapai Regional Medical Center is a not-for-profit, integrated
healthcare provider that offers a broad range of inpatient and
outpatient services. Our healing network includes two full-service
acute care hospitals, primary and specialty care clinics, the YRMC
Wellness Center and the YRMC Outpatient Services Building. YRMC's
unmatched continuum of care covers a 5,500 square mile service area
and includes cardiac surgery, neurosurgery, a comprehensive Women's
Health Pavilion and Arizona's only Patient Blood Management
Program. YRMC has earned numerous awards for quality and has earned
national recognition as an exceptional provider of care.
To provide comprehensive, high quality healthcare consistent with
our communities' needs.
Creating a "Total Healing Environment" wherein the people of YRMC
work in partnership with the patients and their families seeking
peace of mind and peace of heart as well as physical cures or
comfort because we understand the indivisible relationship that
exists between body, mind and the human spirit.
Respect: Behaving in a way that honors self and others.
Integrity: Being consistent and honest in word and deed.
Accountability: Following through and being answerable for one's
Commitment: Demonstrating dedication to one's work, personal
development, the organization, the Mission and the Vision.
Quality: Providing service excellence.
Keywords: Yavapai Regional Medical Center, Prescott Valley , Patient Financial Customer Service Rep, Other , Prescott Valley, Arizona
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