Customer Svc Representative

Company: Yavapai Regional Medical Center
Location: Prescott Valley
Posted on: November 12, 2021

Job Description:

Job Summary

The Customer Service Representative supports the vision of the Total Healing Environment and the values of respect, integrity, accountability, commitment and quality by responding to telephone and written inquiries related to patient accounts. Assists patients with questions and concerns, explains charges and responds to other related inquiries.

Job Qualifications

Required Qualifications:

• High School graduate or GED
• One year of healthcare insurance billing or collection experience; hospital or clinic experience preferred
• General knowledge of charity, bad debt and collection procedures
• Excellent interpersonal skills and the ability to effectively communicate verbally and in writing providing excellent customer service
• Excellent organizational skills and the ability to handle multiple priorities/tasks simultaneously in a fast paced environment
• Ability to maintain acute attention to detail
• Basic computer literacy and proficiency in Microsoft Windows
• Basic proficiency with MS Office (Outlook, Word, Excel)
  Preferred Qualifications:
  
  • Experience with insurance billing computer applications
    *Must pass pre-employment screening
    
    Company Video
    
    Company Overview
    
    Yavapai Regional Medical Center is a not-for-profit, integrated healthcare provider that offers a broad range of inpatient and outpatient services. Our healing network includes two full-service acute care hospitals, primary and specialty care clinics, the YRMC Wellness Center and the YRMC Outpatient Services Building. YRMC's unmatched continuum of care covers a 5,500 square mile service area and includes cardiac surgery, neurosurgery, a comprehensive Women's Health Pavilion and Arizona's only Patient Blood Management Program. YRMC has earned numerous awards for quality and has earned national recognition as an exceptional provider of care.
    
    Our Mission
    To provide comprehensive, high quality healthcare consistent with our communities' needs.
    
    Our Vision
    Creating a "Total Healing Environment" wherein the people of YRMC work in partnership with the patients and their families seeking peace of mind and peace of heart as well as physical cures or comfort because we understand the indivisible relationship that exists between body, mind and the human spirit.
    
    Our Values
    Respect: Behaving in a way that honors self and others.
    Integrity: Being consistent and honest in word and deed.
    Accountability: Following through and being answerable for one's performance.
    Commitment: Demonstrating dedication to one's work, personal development, the organization, the Mission and the Vision.
    Quality: Providing service excellence. Associated topics: call center, client service, customer, customer order, customer service, guest, support specialist, telephone, telephone activation specialist, trouble resolution

Keywords: Yavapai Regional Medical Center, Prescott Valley , Customer Svc Representative, Other , Prescott Valley, Arizona