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In-Store Shopper

Company: Safeway
Location: Prescott Valley
Posted on: November 22, 2021

Job Description:

Job descriptionJOB TITLE: Personal ShopperDEPARTMENT: e-CommercePURPOSETo select "the best of the best"-- - products for our online shoppers, packaging products for delivery.WORKING RELATIONSHIPS:Accountable and Reports to: Store Director, Asst. Store Director, Grocery Home Shopping Department Manager.PRIMARY JOB FUNCTIONS:Provides prompt, efficient and friendly customer service by exhibiting care concern and patience in all customer interactions and treating customers as the most important people in the store.Smiles and greets customers in a friendly manner, whether the encounter takes place in the associate's designated department or elsewhere in the store.Genuinely thanks each customer and invites them back.Assists customers by: (examples include)o escorting them to the products they're looking foro securing products that are out of reacho loading or unloading heavy itemso making note of and passing along customer suggestions or requestso performing other tasks in every way possible to enhance the shopping experience.Accurately selects the highest quality groceries ordered online by customers.Selects substitute products for customers if the ordered item is unavailable and customer elects.Packs bagged groceries carefully into totes, lifts/carries and loads for transportation.Develops and maintains a working knowledge of Jewel-Osco products and offeringsAdheres to uniform and grooming policy as defined within company policy.Protects associates and customers by removing potential hazards from the sales floor in a timely manner.Adheres to all company policies, procedures, Safety and Sanitation regulations, and individual store guidelines.Cleans all department equipment, displays and storage areas according to sanitation schedule and standards.Consolidates product and organizes storage areas.Returns excess stock to storage area.Disassembles and flattens packing boxes and loads disassembled boxes into the baler.Maintains company standards of shelves and displays, straightening product and pulling cardboard.SECONDARY JOB FUNCTIONS: (These are considered occasional in nature)Uses SPA gun to order product and maintain accurate inventory count in EOE system.Updates price changes as needed on shelves and displays.Helps with cleaning duties.Assists in other areas of store as permitted by Collective Bargaining Agreement(s).Performs other job related duties and special projects as required.Updated 11/2016SKILLS AND ABILITIES REQUIRED TO PERFORM JOB:Excellent customer service skills.Must have the ability to solve practical problems and deal with multiple variables as they are presented.Ability to do simple addition, subtraction, counting, and recording.Must be able to understand and follow written, verbal, or demonstrated instructions, write identifying information, retain and comprehend customer orders, product and customer labels, and request supplies orally or in writing.Visual requirements include clarity of vision at a distance of less than 20 inches to less than 20 feet, with color vision and depth perception. Must be able to read the descriptions on the boxes and shelf tags to place merchandise in the proper locations.Must be able to maintain regular attendance; work shifts varying in length and times including early mornings, nights, weekends and holidays and schedules may vary on a weekly basis.Ability to comply with workplace policies, procedures, guidelines and personal conduct standards.WORKING CONDITIONS:The duties for this position are normally conducted in a store environment. Exposure to approximately 28 degrees Fahrenheit while handling products in cooler and -20 degrees Fahrenheit while handling products in the freezer. There is significant responsibility to maintain customer service levels and handle multiple priorities. The position involves sharp knives and is occasionally exposed to dust, cleaning chemicals, and equipment movement hazards. This is a fast paced work environment where stressful situations are encountered.EQUIPMENT USED TO PERFORM JOB:Box cutter, stock cart or U-Boat, trash and cardboard compactors, intercom, pallet jack, forklift, power pallet jack, step ladder, riser ladder, dock plate and SPA gunCONTACTS:Has daily contact with co workers, suppliers/vendors and customers.Job Type: Part-timeSchedule:Monday to FridayWeekend availabilityWork Location:One locationWork Remotely:NoWork Location: One location

Keywords: Safeway, Prescott Valley , In-Store Shopper, Other , Prescott Valley, Arizona

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