FRONT DESK SUPERVISOR FT (The Wilde Resort and Spa - 21.00/hour
Company: The Wilde Resort & Spa
Posted on: February 7, 2024
Job Location: The Wilde Resort and Spa - Sedona, AZ
Salary Range: $21.00 - $21.00 Hourly
FRONT DESK SUPERVISOR - THE WILDE RESORT $21.00/hourly
About our resort and our company:
Become a part of a team that is recognized as the #1 boutique
resort in Sedona and a part of a growing company called Springboard
Hospitality. We are centrally located in West Sedona, on 89A at the
base of Thunder Mountain. We have a culture that ensures all guides
feel welcome, cared for and eager to return, every day. Great
benefits and vacation plan. Springboard is a 30-year-old company
turned start-up that is making waves in Hospitality!
With over forty hotels and resorts and home offices in Los Angeles
and Waikiki, Springboard Hospitality has reinvented itself from a
successful thirty-year legacy small-scale hospitality management
company. Join us as we launch into our next thirty years (and
beyond) as the leader in independent and soft-branded lifestyle
Be a part of a team that values innovative thinkers from diverse
backgrounds to help define a new intersection of bold ideas and
Springboard has undergone a process of identifying five key words
that define our essential characteristics. It is our belief that
others who also identify with these key words as mirror images of
themselves, have untapped potential to help create an innovative
hotel management company while being their best selves every day.
Those five words are...
PERSONALIZED > INDEPENDENT > DYNAMIC > CONNECTED >
Supervise the Front Desk Agents, Valet, Bell staff to ensure
completion of essential duties necessary for an efficient Front
Desk operation. May supervise other areas as Manager on Duty of
Hotel in the absence of other supervisory personnel. Supervise the
Front Desk Agents, Valet, Bell staff to ensure completion of
essential duties necessary for an efficient Front Desk operation.
May supervise other areas as Manager on Duty of Hotel in the
absence of other supervisory personnel.
SCOPE OF WORK + TEAM
- Reports to Front Office Manager
- Supports the Front Office Department/ Reservations
- Handle guest check-ins and check-outs efficiently and in a
friendly and professional manner.
- Supervise Front Desk Agents, Valet, Bell staff and handle
workload during shift. Complete shift checklists as specified.
- Review VIP reservations, amenity orders, and resumes for incoming
and in-house guests. Update the computer system by inputting
inventory and non-inventory groups.
- Control suites to ensure suites and special blocks are handled
- Communicate with other departments to ensure proper handling of
guests and groups. Maintain contact with Reservation and Sales
regarding requests for suites, special accommodations, etc.
Maintain control over rate changes on in-house guests.
- Run accurate room status reports in a timely manner and relay
necessary information to affected departments and individuals.
- Update daily group information; maintain and be familiar with
future group files. Monitor and prepare group requirements and
relay necessary information to affected departments and
- Print cashiers report and verify balances. Verify all banks and
- Answer/follow up on shift correspondence; e-mail and other
electronic communication addressed to Front Desk Agents
- Monitor key control to maintain hotel security.
- Respond to guest questions regarding the hotel. Know the layout
of the hotel including all suites, parlors, meeting rooms and all
outlets' location and hours of operation.
- Remain calm and alert, especially during emergencies and/or heavy
hotel activity, and resolve complications such as location changes
or credit issues.
- Train, cross-train, and re-train (when necessary) all Front Desk
- Perform special projects and other responsibilities as
- Participate in hotel committees, MOD program and task force
- Assist the Front Office Manager in all areas requested and act in
his/her place during his/her absence
Keywords: The Wilde Resort & Spa, Prescott Valley , FRONT DESK SUPERVISOR FT (The Wilde Resort and Spa - 21.00/hour, Other , Sedona, Arizona
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