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FRONT DESK SUPERVISOR FT (The Wilde Resort and Spa - 21.00/hour

Company: The Wilde Resort & Spa
Location: Sedona
Posted on: February 7, 2024

Job Description:

Job Details

Job Location: The Wilde Resort and Spa - Sedona, AZ

Salary Range: $21.00 - $21.00 Hourly

Description

FRONT DESK SUPERVISOR - THE WILDE RESORT $21.00/hourly

About our resort and our company:

Become a part of a team that is recognized as the #1 boutique resort in Sedona and a part of a growing company called Springboard Hospitality. We are centrally located in West Sedona, on 89A at the base of Thunder Mountain. We have a culture that ensures all guides feel welcome, cared for and eager to return, every day. Great benefits and vacation plan. Springboard is a 30-year-old company turned start-up that is making waves in Hospitality!

With over forty hotels and resorts and home offices in Los Angeles and Waikiki, Springboard Hospitality has reinvented itself from a successful thirty-year legacy small-scale hospitality management company. Join us as we launch into our next thirty years (and beyond) as the leader in independent and soft-branded lifestyle hotels.

Be a part of a team that values innovative thinkers from diverse backgrounds to help define a new intersection of bold ideas and problem solvers.

Springboard has undergone a process of identifying five key words that define our essential characteristics. It is our belief that others who also identify with these key words as mirror images of themselves, have untapped potential to help create an innovative hotel management company while being their best selves every day. Those five words are...

PERSONALIZED > INDEPENDENT > DYNAMIC > CONNECTED > COLLABORATIVE.

PRIMARY MISSION

Supervise the Front Desk Agents, Valet, Bell staff to ensure completion of essential duties necessary for an efficient Front Desk operation. May supervise other areas as Manager on Duty of Hotel in the absence of other supervisory personnel. Supervise the Front Desk Agents, Valet, Bell staff to ensure completion of essential duties necessary for an efficient Front Desk operation. May supervise other areas as Manager on Duty of Hotel in the absence of other supervisory personnel.

SCOPE OF WORK + TEAM


- Reports to Front Office Manager
- Supports the Front Office Department/ Reservations
RESPONSIBILITIES

- Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.
- Supervise Front Desk Agents, Valet, Bell staff and handle workload during shift. Complete shift checklists as specified.
- Review VIP reservations, amenity orders, and resumes for incoming and in-house guests. Update the computer system by inputting inventory and non-inventory groups.
- Control suites to ensure suites and special blocks are handled correctly.
- Communicate with other departments to ensure proper handling of guests and groups. Maintain contact with Reservation and Sales regarding requests for suites, special accommodations, etc. Maintain control over rate changes on in-house guests.
- Run accurate room status reports in a timely manner and relay necessary information to affected departments and individuals.
- Update daily group information; maintain and be familiar with future group files. Monitor and prepare group requirements and relay necessary information to affected departments and individuals.
- Print cashiers report and verify balances. Verify all banks and deposits accordingly.
- Answer/follow up on shift correspondence; e-mail and other electronic communication addressed to Front Desk Agents
- Monitor key control to maintain hotel security.
- Respond to guest questions regarding the hotel. Know the layout of the hotel including all suites, parlors, meeting rooms and all outlets' location and hours of operation.
- Remain calm and alert, especially during emergencies and/or heavy hotel activity, and resolve complications such as location changes or credit issues.
- Train, cross-train, and re-train (when necessary) all Front Desk Personnel.
- Perform special projects and other responsibilities as assigned.
- Participate in hotel committees, MOD program and task force assignments.
- Assist the Front Office Manager in all areas requested and act in his/her place during his/her absence

Keywords: The Wilde Resort & Spa, Prescott Valley , FRONT DESK SUPERVISOR FT (The Wilde Resort and Spa - 21.00/hour, Other , Sedona, Arizona

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