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BELL PERSON PT (The Wilde Resort and Spa - $17.00+tips)

Company: The Wilde Resort & Spa
Location: Sedona
Posted on: February 7, 2024

Job Description:

Job Details

Job Location: The Wilde Resort and Spa - Sedona, AZ

Salary Range: $17.00 - $17.00 Hourly

Description

BELLPERSON Part Time - THE WILDE RESORT $17.00/hourly + TIPS

About our resort and our company:

This is a part time position working two to three shifts per week. Typical shift from 12noon - 8pm.

Become a part of a team that is recognized as the #1 boutique resort in Sedona and a part of a growing company called Springboard Hospitality. We are centrally located in West Sedona, on 89A at the base of Thunder Mountain. We have a culture that ensures all guides feel welcome, cared for and eager to return, every day. Great benefits and vacation plan. Springboard is a 30-year-old company turned start-up that is making waves in Hospitality!

With over forty hotels and resorts and home offices in Los Angeles and Waikiki, Springboard Hospitality has reinvented itself from a successful thirty-year legacy small-scale hospitality management company. Join us as we launch into our next thirty years (and beyond) as the leader in independent and soft-branded lifestyle hotels.

Be a part of a team that values innovative thinkers from diverse backgrounds to help define a new intersection of bold ideas and problem solvers.

Springboard has undergone a process of identifying five key words that define our essential characteristics. It is our belief that others who also identify with these key words as mirror images of themselves, have untapped potential to help create an innovative hotel management company while being their best selves every day. Those five words are...

PERSONALIZED > INDEPENDENT > DYNAMIC > CONNECTED > COLLABORATIVE

PRIMARY MISSION

You will welcome and escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, parking/retrieving guests' vehicles, as well as providing general information regarding the hotel and local attractions; maintain an even flow of guests' luggage and belongings to and from guestrooms and providing storage of the luggage in a prompt and safe manner; provide personal service to guests for their business and concierge needs.

SCOPE OF WORK + TEAM


- Reports to Front Office Manager
- Supports the Front Office Team and Guest Services
RESPONSIBILITIES

- Greet guests, offer assistance with check-in/check-out, deliver laundry and store luggage. Know the complete hotel facilities and layout to escort guests to and from their rooms, explaining in the proper dialogue all in-room amenities, emergency procedures and the general hotel facilities. Delivery of flowers, packages, gifts, amenities, messages, and parcels as directed by the day's priorities.
- Responsible valet parking service to guests following OLS/Springboard Hospitality transportation guidelines. Assist with the activities and fostering good relations with the car rental companies, taxi services, tour and travel companies, limo services, etc. to provide the maximum level of quality service.
- Provide information and recommend area restaurants, theaters, community events, activities, etc. to ensure optimum guest satisfaction.
- Polishing and monitoring all bell carts on a consistent basis and maintaining the work area in a clean and orderly manner. Handle the maintenance program of company vehicles, cleaning schedule, refueling and trip logs.
- Report and/or follow-up on any complaints, problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
- Requires working knowledge of guest services and hotel services, policies, or operations. Working knowledge is generally learned on-the-job. Use a clear, concise English-speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information.
- Perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property.
- Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
- Hearing and visual ability to observe and detect signs of emergency situations.
- Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 100 lbs. Sufficient manual dexterity in hands.
- Ability to climb stairs and ladders at a rapid pace.
- Ability to perform duties within extreme temperature ranges.
- Hours Required: 8-Hr Shift/Scheduled days and times may vary based on need

Keywords: The Wilde Resort & Spa, Prescott Valley , BELL PERSON PT (The Wilde Resort and Spa - $17.00+tips), Other , Sedona, Arizona

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