Sr. Auto Adjuster (CAT Team)
Company: USAA
Location: Phoenix
Posted on: April 16, 2024
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Job Description:
Why USAA?Let's do something that really matters.At USAA, we have
an important mission: facilitating the financial security of
millions of U.S. military members and their families. Not all of
our employees served in our nation's military, but we all share in
the mission to give back to those who did. We're working as one to
build a great experience and make a real impact for our members.We
believe in our core values of honesty, integrity, loyalty and
service. They're what guides everything we do - from how we treat
our members to how we treat each other. Come be a part of what
makes us so special!The OpportunityWe have an exciting opportunity
to share with you. USAA's Catastrophe Team is seeking experienced
Auto Adjusters to join the Dedicated Auto Catastrophe Team (ACT).
In this role you will handle repairable and total loss claims for
catastrophe designated and/or weather surge events. ACT adjusters
will operate in a file ownership environment, being accountable for
the entire member end-2-end claim experience. This team will also
work closely with the APD CAT team and Paintless Dent Repair (PDR)
providers for a consistent, seamless end-to-end claim experience.
We are excited to have another career path within Auto that allows
you to grow in your adjusting experience while serving members
impacted by a Catastrophe.Some additional details about the
role:This is an hourly, non-exempt position with paid overtime and
potential CAT pay availability. We offer a flexible work
environment that requires an individual to be in the office 3 days
per week. This position can be based in one of the following office
locations: San Antonio, TX, Phoenix, AZ, Colorado Springs, CO,
Chesapeake, VA or Tampa, FL. Relocation assistance is not available
for this position.Multiple positions are available. As a dedicated
Sr Auto Adjuster, you will adjust highly complex auto insurance
claims presented by or against our members to include the
end-to-end claims process and settling claims in compliance with
state laws and regulations. Accountable for delivering best in
class service, through setting appropriate expectations, proactive
communications, advice, and empathy.What you 'll do:Investigates
and determines coverage and liability, evaluates, negotiates, and
settles highly complex auto claims such as comprehensive (i.e.,
theft and fire), collision (i.e., minimal policy limits, coverage
determinations/issues, attorney representation, non-owned vehicles,
mechanical breakdown, property damage lawsuits) property damage
liability, uninsured motorist property damage, and rental vehicle
coverages for repairable vehicles and total losses.Negotiates
liability for comparative negligence (claimant or adverse
carrier).Identifies coverage concerns, reviews prior loss history,
determines, and creates Special Investigation Unit (SIU) referrals,
when appropriate.Interacts with multiple parties to gather
information (police reports, recorded statements, witness
statements) determine liability.Analyzes information obtained to
establish compliance for regulatory requirements and settlement
value.Evaluates and negotiates settlement of automobile first and
third-party physical damage claims within established settlement
authority limits and negotiates any excessive storage
charges.Resolves claims through proactive problem solving and
decision making, within authority guidelines and under moderate
supervision, overcoming obstacles, and effectively prioritizing the
workload.Clearly documents thought process including damage
evaluation, investigation, negotiation, and settlement
decisions.Collaborates and sets expectations with external and
internal business partners to facilitate claims resolution.Supports
members, business partners, and claimants, through use of varying
communication channels to include utilization of digital tools to
drive timely and effective resolutions through exceptional
service.Applies proficient knowledge of P&C insurance industry
products, services, to include P&C insurance policy contracts,
coverages and internal claims handling process and procedures.May
serve as an informal resource for team members.Applies knowledge of
Auto Physical Damage to adjust claims (files with a TL, PD limits
issue, PD Lawsuit, or UMPD).Supports workload surges and
catastrophe (CAT) response operations as needed, including
mandatory on-call dates and potential evening, weekend, and/or
holiday work outside normal work hours.May be assigned CAT
deployment travel with minimal notice during designated CATs.Works
various types of claims, including ones of higher complexity, and
may be assigned additional work outside normal duties as
needed.Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled in
accordance with risk and compliance policies and procedures.What
you have:High School Diploma or General Equivalency Diploma.2 years
of customer service experience.1 year of experience handling low to
moderately complex auto non injury liability claims.Acquisition and
maintenance of insurance adjuster license within 90 days and 3
attempts.Experience determining auto liability coverage.Experience
adjusting auto physical damage associated with injury
claims.Proficient knowledge and understanding of the auto claims
contract as well as application of case law and state laws and
regulations.Demonstrated negotiation, investigation, communication,
and conflict resolution skills.Proven investigatory, analytical,
prioritizing, multi-tasking, and problem-solving skills.Ability to
organize, analyze, and effectively determine risk and appropriate
response. -Successful completion of a job-related assessment may be
required.What sets you apart:Prior Voluntary Catastrophe Team (VCT)
or CAT deployment experience1-2 Years experience adjusting Total
Loss Auto ClaimsAvailable to work overtime and/or internal CAT duty
hours as neededWhat we offer:Compensation: USAA has an effective
process for assessing market data and establishing ranges to ensure
we remain competitive. You are paid within the salary range based
on your experience and market data of the position. The actual
salary for this role may vary by location. The salary range for
this position is: $51,840 - $90,180. Employees may be eligible for
pay incentives based on overall corporate and individual
performance and at the discretion of the USAA Board of
Directors.Benefits: At USAA our employees enjoy best-in-class
benefits to support their physical, financial, and emotional
wellness. These benefits include comprehensive medical, dental and
vision plans, 401(k), pension, life insurance, parental benefits,
adoption assistance, paid time off program with paid holidays plus
16 paid volunteer hours, and various wellness programs.
Additionally, our career path planning and continuing education
assists employees with their professional goals.For more details on
our outstanding benefits, please visit our benefits page on
USAAjobs.com.Applications for this position are accepted on an
ongoing basis, this posting will remain open until the position is
filled. Thus, interested candidates are encouraged to apply the
same day they view this posting. -USAA is an Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran.
Keywords: USAA, Prescott Valley , Sr. Auto Adjuster (CAT Team), Other , Phoenix, Arizona
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