Medical Equipment Customer Service Representative
Company: Rotech Healthcare Inc.
Location: Prescott Valley
Posted on: June 15, 2022
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Job Description:
Join the Leader in the Home Healthcare IndustryRotech Healthcare
Inc. is a national leader in providing Respiratory and Sleep Apnea
treatment as well as home medical equipment. Each and every day,
thousands of employees contribute to delivering outstanding
customer service and patient care through hundreds of locations
across 45 states. For additional information, please visit our
company homepage Rotech.comConnect with us! FACEBOOK INSTAGRAM
TWITTER LINKEDINSummaryWe are seeking a dedicated Customer Service
Representative.In this role you will be responsible for performing
all tasks and communication related to intake of patient
information concerning the service of durable medical equipment and
respiratory products and supplies with patients/clients, co-workers
and referral sources as it relates to patient services and third
party reimbursement.Essential Duties and ResponsibilitiesClears
previous day's route and checks all paperwork for accuracy and
completenessComplies with all applicable company policies and
procedures to meet JCAHO and company standardsCoordinates all
patient information, processes paperworkDevelops and maintains a
working knowledge of current products and services and Medicare,
Medicaid, insurance regulations and FDA/DOT and JCAHO
guidelinesManages all aspects of intake; answering the phone and
receiving faxes, collecting patient and referral source
information, printing tickets, assembling charts and processing
paperworkMonitors office suppliesPrepares complete and accurate
files for billing departmentPrepares tickets for daily
routesProcesses paperwork-confirms tickets, inputs new patient
set-ups and assembles charts Provides service for all
retail/walk-in equipment requestsProvides technical assistance to
customersVerifies Medicare, Medicaid and private insurance coverage
informationWorks with outside agencies to resolve customer
issuesPerforms other duties as assignedSupervisory
ResponsibilitiesNoneEmployment is contingent onBackground
investigation (company-wide)Drug screen (when applicable for the
position)Valid driver's license in state of residence with a clean
driving record (when applicable for the position)Education and/or
ExperienceHigh school diploma or GED equivalentOne to three years
of related prior work experience in a team-oriented
environmentExperience in medical field and administrative record
managementStrong customer service backgroundSkills, Knowledge and
AbilitiesEffectively communicate in English; both oral and written,
with physicians, location employees and patients to ensure
questions and concerns are processed in a timely mannerHelpful,
knowledgeable and polite while maintaining a positive
attitudeInterpret a variety of instructions in a variety of
communication mediumsKnowledge of Durable Medical Equipment (DME)
or Home Medical Equipment (HME)Knowledge of insurance policies and
requirementsKnowledge of medical billing practices and of billing
reimbursementMaintain confidentiality and practice discretion and
caution when handling sensitive informationMapping skills including
ability to plan time-saving delivery routesMechanical aptitude with
ability to learnMedical terminologyMulti-task along with attention
to detailMust be able to accurately perform simple mathematical
calculations using addition, subtraction, multiplication and
divisionRead and successfully interpret written directions and/or
instructions in EnglishSelf-motivation, organized, time-management
and deductive problem solving skillsSense of urgency and
responsiveness to physicians, location employees and patientsWork
independently and as part of a teamPhysical DemandsLift 10lbs at
timesRequires sitting, walking, standing, talking or listening;
extensive hours sitting at a deskRequires close vision to small
print on computer and or paperwork; extensive hours working on the
computerMachines, Equipment and Technical AbilitiesEmail
transmission and communicationInternet navigation and
researchMicrosoft applications including but not limited to Word,
Excel, Power-Point, Publisher, Access, etc.Office equipment; fax
machine, copier, printer, phone and computerWork EnvironmentOffice
environmentBenefits401kMedical, Dental and VisionLife Insurance and
DisabilityGenerous Paid Time Off and Paid HolidaysEmployee Discount
ProgramEmployee Recognition ProgramBonus and Incentive
OpportunitiesMake the Right Move, Create your Profile and Submit
your Resume TODAY!! The hiring manager reviews resumes and contacts
applicants that have related experience to the applied position. To
view the status of a position that you submitted your profile /
resume to, Sign into your account. We appreciate your interest in
Rotech Healthcare Inc.Equal Opportunity Employer of Minorities,
Females, Protected Veterans and Individuals with
Disabilities.Rotech Healthcare Inc. recruits, employs, trains,
promotes, transfers, separates from employment and compensates
employees without regard to membership in, association with, or
perception of race, color, age, gender, gender identity, religion,
creed, national origin, ancestry, citizenship, marital status,
veteran status, sexual orientation, physical or mental disability,
pregnancy or any other personal characteristic protected by
applicable federal, state and local laws governing
nondiscrimination in employment in each locality where Rotech has
employees.
Keywords: Rotech Healthcare Inc., Prescott Valley , Medical Equipment Customer Service Representative, Sales , Prescott Valley, Arizona
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