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Company: The Wilde Resort & Spa
Location: Sedona
Posted on: September 19, 2023

Job Description:

Job Details

Job Location: The Wilde Resort & Spa - Sedona, AZ

Salary Range: $22.00 - $22.00 Hourly


Wilde Reservations Job Description for Posting


The Wilde Resort and Spa is a 105 room boutique luxury resort, centrally located in Sedona, Arizona.

We seek an energetic, highly engaging individual who will be responsible for selling guest rooms over the phone and maximizing resort revenues through upselling reservations at our Wilde Haven Spa or Rascal Modern American Diner. . Our reservation guide handles both leisure reservations and group rooming lists. As a reservations guide will work with a fun, personable and team oriented front office at our resort

Reservations guides also handle pre arrival calls for guests and VIP guest that have already reserved a room or our looking for activity planning or information assistance while visiting Sedona.

Warning, we laugh a lot and have WILDE time at The Wilde Resort and Spa.


- Knowledge of Sedona and greater Verde Valley
- Typing skills of 20 WPM +
- Answer telephone promptly and courteously. Enter guest reservations into the computer system quickly and accurately segmenting reservations into the appropriate category while using the hotel's selling strategy and knowledge of all rates, package plans and hotel services, in order to close out sale and upsell the hotel as appropriate.
- Maintain good relations with all guests and know and implement procedures for giving special attention to VIPs and Special Promotions
- Maintain a working knowledge of the sales and front office areas, credit policy, different room types and hotel services
- Monitor, sell, report closely and attempt to obtain alternate date reservations for all closed out dates by utilizing the wait list.
- Review group cover sheets to ensure accuracy and enter information into the computer system.
- Change and cancel reservations as guest requests. When canceling a reservation with deposit, complete an advance deposit refund requisition and process no-shows.
- Take reservations for suites, properly filling in necessary information following credit policy. Block rooms accordingly and distribute worksheet to departments involved.
- Report rate resistance and all problems to Dir. Transient Sales.
- Check and reply to any guest e-mail
- Keeps block arrangements secure for group bookings.
- Handles changes and cancellations and appraises front desk of same.

- Perform special projects and other responsibilities as assigned.

- Abide by payroll policies, procedures (punch in/punch out), Meals and Rest Periods policy and OLS Rules of Conduct.
- Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
- Report any unusual occurrences and/or request to Hotel Management.
- Read and abide by all the regulations and rules of conduct stated in the employee handbook.

Keywords: The Wilde Resort & Spa, Prescott Valley , THE WILDE RESORT - RESERVATIONS AGENT $22.00/HR, Sales , Sedona, Arizona

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