THE WILDE RESORT - RESERVATIONS AGENT $22.00/HR
Company: The Wilde Resort & Spa
Location: Sedona
Posted on: September 19, 2023
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Job Description:
Job Details
Job Location: The Wilde Resort & Spa - Sedona, AZ
Salary Range: $22.00 - $22.00 Hourly
Description
Wilde Reservations Job Description for Posting
PURPOSE :
The Wilde Resort and Spa is a 105 room boutique luxury resort,
centrally located in Sedona, Arizona.
We seek an energetic, highly engaging individual who will be
responsible for selling guest rooms over the phone and maximizing
resort revenues through upselling reservations at our Wilde Haven
Spa or Rascal Modern American Diner. . Our reservation guide
handles both leisure reservations and group rooming lists. As a
reservations guide will work with a fun, personable and team
oriented front office at our resort
Reservations guides also handle pre arrival calls for guests and
VIP guest that have already reserved a room or our looking for
activity planning or information assistance while visiting
Sedona.
Warning, we laugh a lot and have WILDE time at The Wilde Resort and
Spa.
ESSENTIAL FUNCTIONS:
- Knowledge of Sedona and greater Verde Valley
- Typing skills of 20 WPM +
- Answer telephone promptly and courteously. Enter guest
reservations into the computer system quickly and accurately
segmenting reservations into the appropriate category while using
the hotel's selling strategy and knowledge of all rates, package
plans and hotel services, in order to close out sale and upsell the
hotel as appropriate.
- Maintain good relations with all guests and know and implement
procedures for giving special attention to VIPs and Special
Promotions
- Maintain a working knowledge of the sales and front office areas,
credit policy, different room types and hotel services
- Monitor, sell, report closely and attempt to obtain alternate
date reservations for all closed out dates by utilizing the wait
list.
- Review group cover sheets to ensure accuracy and enter
information into the computer system.
- Change and cancel reservations as guest requests. When canceling
a reservation with deposit, complete an advance deposit refund
requisition and process no-shows.
- Take reservations for suites, properly filling in necessary
information following credit policy. Block rooms accordingly and
distribute worksheet to departments involved.
- Report rate resistance and all problems to Dir. Transient
Sales.
- Check and reply to any guest e-mail
- Keeps block arrangements secure for group bookings.
- Handles changes and cancellations and appraises front desk of
same.
NON-ESSENTIAL FUNCTIONS :
- Perform special projects and other responsibilities as
assigned.
OTHER PERSONNEL ISSUES:
- Abide by payroll policies, procedures (punch in/punch out), Meals
and Rest Periods policy and OLS Rules of Conduct.
- Demonstrate a working knowledge of all hotel safety and security
procedures as required maintaining a secure and safe environment
for employees as well as guests.
- Report any unusual occurrences and/or request to Hotel
Management.
- Read and abide by all the regulations and rules of conduct stated
in the employee handbook.
Keywords: The Wilde Resort & Spa, Prescott Valley , THE WILDE RESORT - RESERVATIONS AGENT $22.00/HR, Sales , Sedona, Arizona
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