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FRONT DESK AGENT FT (The Wilde Resort and Spa $19.50/hour)

Company: The Wilde Resort & Spa
Location: Sedona
Posted on: February 7, 2024

Job Description:

Job Details

Job Location: The Wilde Resort and Spa - Sedona, AZ

Salary Range: $19.50 - $19.50 Hourly

Description

FRONT DESK AGENT- THE WILDE RESORT $19.50/hourly

About our resort and our company:

Become a part of a team that is recognized as the #1 boutique resort in Sedona and a part of a growing company called Springboard Hospitality. We are centrally located in West Sedona, on 89A at the base of Thunder Mountain. We have a culture that ensures all guides feel welcome, cared for and eager to return, every day. Great benefits and vacation plan. Springboard is a 30-year-old company turned start-up that is making waves in Hospitality!

With over forty hotels and resorts and home offices in Los Angeles and Waikiki, Springboard Hospitality has reinvented itself from a successful thirty-year legacy small-scale hospitality management company. Join us as we launch into our next thirty years (and beyond) as the leader in independent and soft-branded lifestyle hotels.

Be a part of a team that values innovative thinkers from diverse backgrounds to help define a new intersection of bold ideas and problem solvers.

Springboard has undergone a process of identifying five key words that define our essential characteristics. It is our belief that others who also identify with these key words as mirror images of themselves, have untapped potential to help create an innovative hotel management company while being their best selves every day. Those five words are...

PERSONALIZED > INDEPENDENT > DYNAMIC > CONNECTED > COLLABORATIVE.

PRIMARY MISSION

Responsible for greeting and registering guests, providing excellent guest service, and settling the guest's account upon completion of their stay. The Front Desk Agent normally works a regular front desk shift but may be asked and assigned another shift due to work needs.

SCOPE OF WORK + TEAM


- Reports to the Front Office Manager/Night Manager and Supervisors
- Supports the front office team, sales team, and guest experience
RESPONSIBILITIES

- Main responsibilities include registering guests, making, and modifying reservations, but may be required to assist with hotel operator and/or concierge duties.
- Possesses knowledge of all hotel features, services, hours of operation, room numbers and types, room layout, decor, room rates, packages/promotions, daily house count and room availability status with expected arrivals and departures, scheduled in-house activities and their locations and times.
- Pre-register, block reservations and make same day reservations, when necessary, cancel room reservation according to cancellation guidelines.
- Process guest check-ins by confirming reservations and reviewing all noted information. Guest(s) without reservations can be sold an agreed upon room type. Register guest in OPERA, generate registration card and verify registrations with guest; obtain information for credit/payment, collect cash if designated; assign guest room; and advise guest of any messages, mail, faxes, etc. received for them.
- Communicate services and amenities of the hotel to guests.
- Maintain guest history files.
- Set up accurate accounts for each guest in accordance with their requirements, i.e. separate room/tax/incidentals, comp.
- Maintain, monitor, and balance room availability for any given day.
- File registration cards and vouchers by room number.
- Handle VIP and upgraded accommodations
- Assist and process overbooked or "walked' guests.
- Assist and provide room change accommodations.
- Documents all guest requests, complaints, or problems.
- Resolve guest complaints to ensure guest satisfaction.
- Maintain organized and clean work area with necessary supplies.
- Responsible for assigned bank and ensure accuracy of contracted monies; always keep bank secure.
- Meet with FOM/Supervisor daily to review assignments and priorities.
- Communicate with prior shift's Front Desk Agent to review all follow-up items.
- Answer department telephone within 3 rings, correct greeting, and proper etiquette.
Take and relay messages accurately, com

Keywords: The Wilde Resort & Spa, Prescott Valley , FRONT DESK AGENT FT (The Wilde Resort and Spa $19.50/hour), Sales , Sedona, Arizona

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