Director of Programs

Company: Flagstaff Shelter Services
Location: Flagstaff
Posted on: February 19, 2026

Job Description:

Job Description Job Description Salary: $63,000 - $85,000 per annum base range, dependent on experience. The Director of Programs is responsible for the consistent achievement of the objectives of the FSS shelter, coordinated entry, rehousing programs, including developing, directing, and evaluating these and new housing programs. This person oversees the Housing and Site Case Management Programs, Front Door Program, and additional program staffing and the delivery of services to homeless and re-housed individuals with the primary goal of achieving sustainable housing stability. Team Objectives Teamwork Flagstaff Shelter Services employees should foster a positive environment for other staff members and clients. Decisions should be made collaboratively, and should always consider the diverse and unique perspectives of each and every voice within our agency. Care Employees of Flagstaff Shelter Services should provide quality service and supportive interactions to all clients and peers with compassion and in a professional manner without regard to racial, ethnic, religious or other social prejudices. Our team is committed to a trauma-informed care approach in all we do. Employees are expected to embody this commitment, recognizing the signs of trauma, avoiding re-traumatization wherever possible, and promoting a culture of safety, trust, and empowerment. Training in trauma-informed care will be provided, but a foundational understanding and willingness to apply these principles is required. Service Flagstaff Shelter Services expects all employees to approach job-related efforts while understanding that we are an agency which serves and provides for those in need. The needs of others remains our priority every day. The mission of Flagstaff Shelter Services is to provide individuals experiencing homelessness with emergency shelter and the tools to achieve housing stability; regardless of faith, sobriety, or mental health. Organization Employees of Flagstaff Shelter Services should prioritize efficient workflow and upholding standards, ensuring that Standard Operating Procedures (SOP) are followed and all documentation is completed to a high standard. Employees at our agency should work to maintain a work environment that is clean, safe, tidy, confidential, and sanitary. Impression Working at a not-for-profit agency, employees will often interact with partnering organizations, donors, media, and more. All interaction with public observers will be professional, keeping the image of the agency and best interests of our clients in mind. Role Objectives Collaboration and Leadership Your leadership should promote decision-making that includes diverse perspectives, ensuring that every voice within the agency is heard and valued. You will guide the team in working together towards common goals, emphasizing a unified approach to achieving sustainable housing stability for our clients. Client-Centered Care In your role, you will ensure that all program staff provide high-quality, compassionate service to our clients. Upholding a trauma-informed care approach is critical, and you are expected to lead by example. This involves recognizing the signs of trauma, avoiding re-traumatization, and fostering a culture of safety, trust, and empowerment. You will oversee the training and development of staff to reinforce these principles and ensure they are integrated into all aspects of program delivery. As the leader of the FSS Programs team, you and your employees will uphold high standards of confidentiality for their clients, including observance of HIPAA best practices, full compliance with public and private funder requirements, and always advocating for a housing-first approach in all aspects of job function and client interaction. You will ensure that the Programs team remains focused on delivering services that prioritize the well-being of our clients, consistently striving to meet and exceed their needs. Your leadership will inspire a service-oriented mindset across all programs, emphasizing the importance of our mission in every action taken. Operational Efficiency You are responsible for maintaining high standards of operational efficiency within all programs. This includes ensuring that Standard Operating Procedures (SOPs) are meticulously followed, and that all documentation is accurate and up to date. Create and sustain a work environment that is organized, safe, confidential, and sanitary, ensuring that our programs operate smoothly and effectively. Professional Representation In your role, you will frequently interact with partner organizations, donors, and other external stakeholders. It is essential that you represent Flagstaff Shelter Services with professionalism, always keeping the agencys image and the best interests of our clients at the forefront of these interactions. Your leadership in this area will help build and maintain the trust and respect of our community partners. Responsibilities Act as the primary supervisor of the FSS Programs team, managing all roles designated under Programs department. Oversee all training efforts for Programs staff, ensuring they are qualified and well-equipped to provide high quality service to our clientele. In partnership with the Director of HR, oversee hiring efforts for new Programs staff and development on new Programs roles and job descriptions as necessary. Develop relevant and necessary programming to expand services to all persons experiencing homelessness, including individuals and families. Modify current programs as needed to meet changing clientele and client needs. Assist in development, achievement and measurement of program goals and outcomes. Assist with grant site visits, grant reporting, and provide information for funders as needed. Coordinate relationships with local service providers, oversee Housing as Healthcare initiatives, and promote partnerships dedicated to bringing needed aid to FSS clientele. Participate in understanding program budgets with Executive Director and/or Director of Finance and maintaining expenditures within budget, including spend-down efforts for funding sources. Serve as contact with and provide oversight to partner agencies for all Flagstaff Shelter Services Programs Oversee and manage programs including assessment/intake, case management, health, employment, and linkage to other resources to assist individuals or families in becoming re-housed. Assist in coordinating staff training efforts as needed to equip the agency with the skills needed to provide quality care to our clientele. This includes assisting in agency administration of training efforts through our Learning Management System. Conduct case management/program service meetings weekly and on an as-needed basis Inspire a trauma informed, strengths-based, and family-centered approach to care and foster a welcoming atmosphere for all clients. Supervise and evaluate program staff and interns. Motivate and support professional development of program staff. Supervise Programs Data Manager in efforts to oversee and regulate agency use of the Homeless Management Information System (HMIS) and all data maintained by FSS staff, ensuring that client statistics are timely, confidential, and accurately recorded by staff. In partnership with the Deputy Director, Director of Finance, Director of HR, Outreach Manager, Shelter Managers, and Executive Director, participate in maintenance of records for policy decisions, policy manuals, and ensure implementation by staff and volunteers of adopted policies when applicable. Keep up to date on best practices and research trends for providing long-term solutions for homeless individuals and families and implement in programs as appropriate and feasible. Develop community relationships and maintain cooperative relationships with other similar agencies. When applicable, respond to off-hours emergencies. This position may be asked to fulfill on-call hours alongside other agency leaders. Assist in marketing program to congregations, social service providers and other community partners as requested by Executive Director Participate in Board meetings, committees, and events as requested by the Executive Director. Ensure accurate records are maintained on clients in all programs. Oversee ongoing and periodic quality assurance initiatives. Qualifications Knowledge of the homelessness population, medically vulnerable individuals, substance abuse, domestic violence, addictions, criminal background, and individuals with disabilities. Knowledge and understanding of Flagstaff Shelter Service resources, and ability to navigate community resources for clients. Knowledge and skill to provide and model de-escalation and conflict mediation for shelter clients and staff. Ability to intervene and appropriately de-escalate crisis situations while providing oversight and supervision so that a safe and healthy environment is always maintained. Intermediate computer software programs and systems (MS Office, HMIS, MS Teams, LMS) Knowledge of strong work ethics in the workplace. Knowledge and proven experience in keeping confidentiality and best-practices for client/case manager relations. This includes HIPAA compliance at times. Skills in active listening and critical thinking. Skills in sound judgement and decision making. Skills with strong written and verbal communication. Ability to be dependable in attendance and job performance. Ability to meet attendance, overtime (if necessary), and other reliable requirements of the job. Ability to multitask and perform well under pressure. Ability to be flexible and adaptable to the changing needs of the organization. A bachelor's or masters degree in human services field or equivalent knowledge, skills and abilities is required. Experience as a leader and experience in program management, development and evaluation and case management required. Experience working in homeless services preferred. The employee must also demonstrate positive working relationships with a diverse population and handle crisis situations. CPR/First Aide Certification preferred. Fingerprint Clearance (Non-IVP) and CBC clearance will be required. Drivers License required. Mental Health First Aid certification and/or training certification preferred. Environment Must be able to walk around the property. Perform lifting (25 lbs. or more) Work is performed in a shelter, office, and outdoor environment. Frequent bending, reaching, squatting, and kneeling may be required while performing job functions. Shifts may require long periods of standing and walking. There may be exposure to cleaning agents and allergens. Employees may be subject to loud/frequent noise, disruptive behavior, or human crises involving substance abuse or mental health concerns. All employees of Flagstaff Shelter Services are eligible for supplemental benefits policies at a discounted rate. These benefits offer coverage options in addition to any primary insurance you might have. Salaried, exempt employees at Flagstaff Shelter Services are eligible for primary health insurance through Blue Cross Blue Shield, provided by Allstate. This comprehensive coverage is designed to support your health and well-being, giving you access to a wide range of medical services and benefits. We are committed to ensuring that our team members have the resources they need to stay healthy while making a difference in our community. Equity Flagstaff Shelter Services is committed to practicing equitable hiring standards, providing equal opportunities to all candidates. We are an Equal Opportunity Employer (EOE), promising fair treatment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Our commitment to diversity is integral to creating an inclusive and safe workplace. We welcome individuals of all backgrounds. We value diverse experiences, including lived, traditional, volunteer, educational, and workplace experiences. We encourage you to apply if youre excited about the position and believe you could be a good fit, even if you do not meet every requirement listed. ADA-compliant accommodations, when deemed reasonable, are available upon request.

Keywords: Flagstaff Shelter Services, Prescott Valley , Director of Programs, Social Services , Flagstaff, Arizona